WPEX utilizes positive reinforcement and continuous feedback to “coach” change and motivate employees to improve. WPEX has perfected its coaching model and feedback methods to provide a comfortable environment for employees to change.
Coaching helps actually change the behavior of the employees, in one or all departments of a dealership or regional/corporate office. The primary focus of employee coaching is to change behavior that impacts how customers feel about doing business with you! This same coaching method also supports process implementation and improvement. Coaching services can be combined with a mini assessment and on-the-job skills training to create a complete customized approach to process improvement.
Sample coaching methods include:
- Observation and one-on-one feedback for individual employees
- Employee involvement to overcome resistance to change
- Management coaching to sustain change and adopt a coaching philosophy