Featured Training Topics
Woolsey Performance Experts, Inc., provides a wide variety of standardized, classroom-led training courses to meet your incremental training needs. An expert team of automotive retail professionals, our WPEX trainers possess that critical combination of knowledge and real-world experience your business needs to make our training sessions meaningful and easily retained by your staff.
Our featured training topics include:
- Communication skills
- Telephone skills
- Customer handling skills
- Managing change and employee buy-in
- Service consulting and advisor skills
- Appointment setting and capacity management
- Parts inventory management
- Warranty administration
- Service management and workshop administration
- Selling skills and the sales process
- Walk-around training
- Service lane coaching
- Sales and pre-owned management
- Basic service operations for technicians
We can also customize a topic for you! Contact us for information.
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