Be a Better Coach in 2011!
Article written by: Sheila Woolsey | President & CEO
What is your new year’s resolution? How about starting out the new year by being a better coach! Being a good “coach” and providing positive feedback, as well as directing unacceptable behavior, really works to improve the effectiveness and performance of your employees. The side benefits are better morale in the workplace and happier, more satisfied customers!
What does it take to be a better coach? It takes time to observe your employees with customers, it takes understanding of the importance of recognition to employees, and it takes the discipline to start with the positive and then redirect and provide specific feedback.
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