Customer Service Strategies
Article written by: Sheila Woolsey | President & CEO
My work as a fixed operations consultant and trainer takes me around the country working with dealership personnel, primarily customer-facing employees, such as service advisors, valets, cashiers, and more. In my observation of employees, I find that the focus is almost always on the process or day-to-day procedures of handling customers.
But are we leaving out the basics? What about customer-handling behavior skills—the ones that make the customers feel welcome and comfortable?
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