The biggest benefit to coaching is the employee buy-in and enthusiasm it generates. The WPEX coaches build rapport and establish trust with the employees while setting an example for customer-focused behavior. Our performance coaches are selected based on a screening process that tests for nurturing and rapport-building abilities.
One-on-one feedback is always based upon positive reinforcement that dissolves defenses and opens up an individual to suggestions for improvement. Once an employee understands what he or she did right, the opportunity exists to redirect behaviors that could be improved. This method allows employees to practice in a safe environment, knowing that they will not be humiliated or embarrassed.