Woolsey Performance Experts, Inc. uses innovative training and facilitation processes that provide memorable, real-world experiences and a customized training plan for both on-site and off-site events. Our interactive training style is filled with activities, discussions and role play, and has proven to help employees to gain and retain more information than traditional training programs.
Our sales, service, parts training includes:
- In-dealership seminars
- Off-site events (often combined with other dealerships)
- One-on-one employee coaching
- On-the-job skills training
WPEX provides a wide variety of standardized, classroom-led training courses to meet your incremental training needs. An expert team of automotive retail professionals, our WPEX trainers possess that critical combination of knowledge and real-world experience your business needs to make our training sessions meaningful and easily retained by your staff.
Our featured training topics include:
- Communication skills
- Telephone skills
- Customer handling skills
- Service consulting skills
- Appointment setting and capacity management
- Parts inventory management
- Warranty administration
- Service management and workshop administration
- Selling skills and the sales process
- Service lane coaching and Walk-around training
- Sales and pre-owned management
- Basic service operations for technicians
WPEX designs and develops top-of-the-line training course content and materials around your unique business needs.